We are looking for a practical and people-oriented IT professional to join a permanent Level 1 and Level 2 technical support role. This position offers the chance to provide essential hands-on support to a mobile/field-based team who rely on their devices and systems every day. You will be the go-to expert for diagnosing and resolving hardware, software, connectivity, and data-related issues, while working with Microsoft Azure services in a hybrid environment that values autonomy and real impact.
The Company
This is an established New Zealand-based organisation that values technology as a key enabler for its operational teams. With a strong focus on reliable systems and user support, the business offers a stable, people-centric culture where your contributions directly support frontline staff and business continuity.
The Role
- Act as the primary point of contact for IT queries and Level 1/Level 2 support requests from a team of field-based users relying on company-issued hardware and data systems.
- Diagnose and resolve hardware faults, software issues, app problems, connectivity (mobile/Wi-Fi), data capture/sync failures, and configuration challenges on tablets, rugged devices, scanners, and related peripherals.
- Provide clear, patient guidance and training to non-technical users via phone, video, or in-person as required.
- Utilise Microsoft Azure services to investigate and resolve cloud-side issues affecting device functionality and data flows.
- Handle device provisioning, configuration, resets, firmware updates, and basic maintenance.
- Log, prioritise, and manage support tickets while contributing to a shared knowledge base of common solutions.
- Escalate complex issues appropriately while keeping users informed.
- Promote basic security awareness and best practices on user devices.
- Proven experience in an IT support or helpdesk role at Level 1 and/or Level 2, with strong troubleshooting skills for hardware devices, mobile/tablet operating systems, connectivity, and business applications.
- Practical experience with Microsoft Azure (administration, troubleshooting, or cloud-connected devices) or demonstrable ability to ramp up quickly.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Self-motivated, organised, and comfortable working with minimal supervision.
- Full, clean New Zealand driver’s licence is highly desirable.
- Exposure to supporting remote or mobile users and Mobile Device Management tools (Intune or similar) would be advantageous.
- Familiarity with data processing workflows or basic web/software security principles is a plus.
- Candidates will need valid working rights for New Zealand.
Apply now via SEEK and take the next step in your career. To find out more, contact Alastair McLae at ali@profilegroup.co.nz or 021 191 4157
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